The Dispatch

Consumer Empowerment Blog

Water Pipe Recall Affects Millions

May 20th, 2008

By Linsey Knerl

It isn't breaking hardcore news, but it's the first many have heard of a class-action lawsuit and settlement from 1995 that awarded over $1 billion dollars to homeowners affected by faulty plumbing pipe. The case (Cox vs. Shell Oil Company) was brought on behalf of homeowners with a certain type of pipe – known as polybutylene plumbing or PB pipe.

Homeowners who have the pipe installed in their homes could find themselves eligible to have leaky pipes replaced and be compensated for damage caused by the faulty plumbing. The notice of the lawsuit (the fourth since the settlement) has been popping up all over, but few eligible consumers are aware of their rights. Full details of the case can be found at www.pbpipe.com.

Only pipe of a certain type is covered in the lawsuit. This pipe has the following very distinctive characteristics:

• It is used in water supply systems, and is not used for drains, waste or vent piping.

• It is non-rigid (think bendy), sometimes curved, and is usually a grey-colored plastic.

• This pipe should not be confused with PVC or CPVC, which is usually white or cream-colored.

• Full details and photos can be found at the PB Pipe website

The pipe was widely used in homes where plumbing was installed between January 1, 1978 and July 31, 1995 (the dates affected by the recall). Homeowners who bought their homes after September 12, 2005 have the right to exclude themselves from the settlement (although by doing so they give up the right to be compensated for any damage caused by faulty PB pipe).

Boats and RV's with PB pipe are excluded from the settlement. Homeowners with PB piping who have NOT had a leak are not eligible. A “leak” is defined as having had to occur no sooner than one year from the date of installation, and it cannot have occurred as a result of abuse, abnormal wear and tear, natural disaster, or as part of an ice-maker line (I especially like this last one).

It's obvious from this FOURTH notification attempt that there are a large number of eligible homeowners who may be affected by this recall. Knowing about it is not common, as many people I spoke to had no clue. What's even more surprising is the number of homeowners who aren't even sure what kind of plumbing system they have. Since many updates to older homes may have involved several different types of piping, it is very possible that PB pipe has been used in a home of someone you know.

The best course of action is to inspect your plumbing for signs of leaks NOW, before the deadline of September 1, 2008 to file as a claimant. With a billion dollars set aside for the hassle of a defective product, I'm surprised there's not more coverage of this particular lawsuit. If you go ahead with the claim, be advised that they will probably send a contractor out to inspect damages and verify your eligibility. Once the process has begun, however, you can check the status of your claim online at the settlement website.


77 Responses to “Water Pipe Recall Affects Millions”

  • From: Homer Kelley
    May 27th, 2008 at 08:02 AM
    My house was built in 1988 and has the grey pipes, over the years and as recent as 5-26-08 have experienced 4-5 leaks, all have been repaired. I did not know of the recall or the lawsuit until a friend told me yesterday. As I read the criteria, I question if I have waited too late to file a claim. Please advise.
  • From: JANNET SEEKLANDER
    June 3rd, 2008 at 10:31 AM
    I have a 1991 Gurden Manufactured Home that has had several small leaks this past year that I've fixed. Should I expect this to continue or should I have all plumbing pipe repaired?
  • From: Leonard Hampton
    June 12th, 2008 at 05:48 PM
    On May 29, 2008 we found a leak in the hot water heater PB gray pipe. The home was unoccupied at the time of the leakage, and damage was done to the carpet, pad, and sub flooring in living room and in the kitchen area, the laminate flooring which we just had installed last year, all will need to be replaced. Having just seen a report on TV regarding gray pipe, found this website. Are we eligible for the class action claim. Our home was built 1987.
  • From: Bill Bartsch
    June 13th, 2008 at 11:01 AM
    We have that kind of pipe in our house and it appears to be leaking. But where do we file a claim?
  • From: Charles Welcome
    June 17th, 2008 at 12:02 PM
    I live in a home with Gray Pipe, I and the previous owner have had several leaks and some damage. Only recently did I or the prior owner learn that their was a way to recover our loss etc. ?? How come it seems like the best kept Secret of the Century. Both I and the Bank had Professional Home Inspectors who did not mention it, we had plaumbers repair it that had the special tools req'd who didn't mention it, I have repaired leaks myself and discussed the problem with Home Depot Lowes etc. and nobody knew ???? Tell me that I am not too late and where I can file please. Thanks Charlie W.
  • From: Jason
    June 17th, 2008 at 12:34 PM
    Charlie, check out the website www.pbpipe.com or call 1-800-392-7591 to find out if you can still file and where to file.
  • From: ron and laura
    June 19th, 2008 at 07:49 PM
    we just bought a used 1991 double-wide mobile home and it has grey pipes. we had all new tile, carpet and laminate floors put in. yesterday in the bathroom the pipe to the toilet broke and water went every where. the tile in the bathroom and the laminate flooring in the hall and maybe dining room was soaked. It even got in our duct work about 5 in. deep. what can we do?
  • From: Vanessa Skillion
    July 9th, 2008 at 09:57 AM
    I own a condo that was rebuilt in 1988. Over 100 units and we have all experienced water damage and continue to do so. My third leak was on July 4th, 2008 due to pb pipes. Are we too late to be included in the law suite?
  • From: Jason
    July 9th, 2008 at 11:06 AM
    Vanessa, see my comment 3 comments up.
  • From: Shirley Marshall
    July 10th, 2008 at 07:16 PM
    I have a 1987 Scott Silver Mobile home and was told about the recall for the plumbing. I have had several leaks and still fixing them. Can you tell me about this recall and what I need to do. I really have spent more on the leaks than should have. Please help me if possible. Can I get in on this recall please.
  • From: Kathleen Stanek
    July 20th, 2008 at 09:40 PM
    I discovered I had a leak in my bathroom tub/shower faucet, which has the gray pipe, back in March/April of this year. I started having severe breathing problems which continue today. I removed the wall panel in my closet that contained the water pipes and discovered black mold caused by a leaky water pipe from the tub/shower faucet. I am still dealing with the leak. Plumbers cannot seem to get it fixed. My house is filled with a damp, musty, moldy smell which I am living in because I have no place else to go. I also found another leak in my second bathroom showe/tub faucet. No plumbers will work on it. The flooring is saturated and will need to be replaced. That means completely tearing out the tub to get to the flooring underneath. What a nightmare. Winter is coming soon in Minnesota and this needs to be fixed by September when I will have to close my windows and not be able to stand the air quality in my house. I need answers immediately. What do I do? I did take down the phone number and website that Jason supplied above. I will call this number to see what I can find out. If anyone knows of anything else I can do in the meantime, please let me know ASAP. I have taken pictures of the black mold in my closet wall. I have pictures of the saturated flooring in my second bathroom and some of the pipe connections that are leaking.
  • From: Gerry
    August 5th, 2008 at 05:13 PM
    They ask for "Plumbing repair receipts, work orders, photographs of the leak and/or repair and the actual failed part of the PB Plumbing System" So, when I had a leak last year, I should have known to take pictures, record the date and save receipts? And does everybody save every failed part, including every light bulb that blows? Well, we'll see what happens when I put in a claim here.
  • From: steve Pugh
    August 11th, 2008 at 03:28 PM
    i have live here sence 1988 and the pipes in the house are the gray color pipes and i have been replaceing them sence i bought the house i have 8 time call the plumber to fit broken pipes over the years could help me fix the plce where they well replace them at no cost
  • From: AlexM
    August 16th, 2008 at 06:03 PM
    Your blog is interesting! Keep up the good work!
  • From: Donnie Johnson
    September 2nd, 2008 at 06:08 PM
    I have noticed and fixed numerous leaks throughout my 1994 premier doublewide. I now have discovered that I have a substantial amount of black mold. Piping to the waterheater first broke. Then the plumbing to the shower which I didn't realize until it was to late. NOW I HAVE TO PULL UP MY FLOORING AND CARPET AGAIN. The grey plumbing in both bathrooms have had numerous leaks and my house has really begun to go downhill due to the constant laying and pulling of carpet and floors. Can I do anything to end this constant battle??????????
  • From: Frieda Presnell
    September 3rd, 2008 at 06:36 PM
    I just had a pulmmer come to my house because the grey pipes was leaking in the walls going to my bathroom. He told me that there has been a recall on it. I never knew anything about it. But I have a real big mess from it. Is there anything that I can do about it
  • From: Mike Hubbard
    September 6th, 2008 at 03:56 PM
    We just found out that these pipes are illegal and they are in my double-wide. What can we do about it?
  • From: Doug Armes
    September 25th, 2008 at 08:38 AM
    how do I file a claim for my home?
  • From: Harold
    September 25th, 2008 at 09:24 AM
    Doug, go to www.pbpipe.com or call 1-800-392-7591.
  • From: Rebecca Hawkins
    October 9th, 2008 at 11:56 AM
    My husband and I purchased a house a couple of years ago and when our renters moved out last week we found out that the plumbing had been leaking for quite a while. We believe it has the faulty pipes, they are grey with brass fittings. Is there anything we can do now about this?
  • From: Pat Gearhart
    October 10th, 2008 at 09:58 AM
    If you have a leak in PB plumbing, you have to go to www.pbpipe.com and follow the instructions for filing a claim. We did that over 2 leaks spanning 2 years and we have just been approved for the no cost to us replumb process. This is scary, to say the least. No where in their work order form is a mention of who will do the job. There is no mention of a list of local plumbers to pick from. We live in Arizona. It looks like I turn my home's walls, tubs, sinks, tile, shower stalls, carpets, ceilings, basically everything over to them to replace with copper or pvc, our choice. WOW, this is really nerve racking. Has anyone been down this road ??????????????? Would love to hear your experiences !
  • From: Dave Fleming
    October 16th, 2008 at 03:19 AM
    I just heard about this from a plumber that came to the house. I have a leak in one of my hot water line and now my frool is buckled up. Will my insurance co. cover this now that the dealine has passed?
  • From: plumbing service
    October 22nd, 2008 at 02:53 PM
    gee, we plumbers really provide great help to provide our clients a reliable water system.
  • From: L Sol
    November 1st, 2008 at 11:35 AM
    I purchased my house new in 1986 and shortly after we would have minor problems and through the years we have to replace many areas. Just last week we had a severe leak due to these pipes. I guess I'll have to replace all of it before it ruins more. I did not know about this recall until recently and would like to know if there is some assistance to get this repaced.
  • From: edith
    November 27th, 2008 at 08:42 PM
    the grey water line is making my life hell. we have had many water breaks and i really need help to replace this. it has ruined my floor many times a;so the insulation under my house.
  • From: Leo Smith
    December 10th, 2008 at 05:20 AM
    my 1984 manufactured home started leaking at the waterheater about three years ago, now it's at the shower at the other end of the house.
  • From: emma
    December 23rd, 2008 at 03:28 PM
    THESE BLOGS HAVE BEEN VERY HELPFUL. I OWNED A 1982 SOL. MOBILE HOME WITH GREY PIPE IT ALL STARTED LEAKING AROUND 1999. WHEN I CALLED THEY SAID IT HAD BEEN OVER 10 YEARS, SO IT WAS TO LATE. ALSO THE WATER PRESSURE HAS A LOT TO DO WITH IT, IF YOUR PRESSURE IS HIGH, OR IF THE WATER IS CUT OFF FOR SOME REASON, WHEN IT IS TURNED BACK ON THE PRESSURE WILL BLOW THE PIPES. THANKS FOR ALL THE INFO.
  • From: Carrie
    January 10th, 2009 at 07:40 AM
    I am, as well going through a living hell because of this pipe. I have a 1976 taylor mobile home with this pipe. We have fixed over 10 leaks within the year and we just had the pipe to one of our bathroom sinks break last week. The shower in one of our baths don't even work! We have had to replace the bathroom floor, kitchen, livingroom, and the bedroom already......pretty much all of the house, and still having leaks. It is like no faster we fix one we have another. It is ridiculous. Not to mention I have a 4 month old and I am terrified of mold accumilating under the house and making her or us sick. Does anyone know if I would qualify and who to contact if so? Thanks!
  • From: LIDDIE ROGERS
    February 9th, 2009 at 03:59 PM
    MY HOUSE WAS BUILT IN 1989 AND HAS THE GRAY PIPES, OVER THE YEARS AS RECENT AS 02/09/09 I HAVE EXPERIENCED 4 LEAKS. ALL HAVE BEEN REPAIRED. I DID NOT KNOW OF THE RECALL OR LAWSUIT UNTIL THE PLUMBER CAME OUT TO DO THE REPAIR AND TOLD ME.AS I READ THE CRITERA, T QUESTIONED IF I HAVE WAITED TOO LATE TO FILE A CLAIM AND HOW DO I GO ABOUT IT. PLEASE ADVISE ME.
  • From: Marcia Lyphardt
    February 22nd, 2009 at 01:03 PM
    I have a 1983 Liberty Mobile home. The entire home is equiped with the gray pipe. Someone told me about the recall before, but also said it was too late to do anything about it. I have had numerous leaks throughout the entire home. The leaks have been fixed, but now I have quite a bit of floor damage due to the leaks. Is it now to late to do anything about replacement of the pipe through the manufacturer. It would be quite expensive to redo the whole house. Is there any advise you may have.
  • From: Tatyana
    March 16th, 2009 at 10:34 AM
    I found out about the recall just yesterday 3/15/09 when the gray pipe erupted in my basement, from the plumber who came to fix it. I own a single-family house since June 2002. Is there anything that could be done? Please advise.
  • From: Jeff
    March 24th, 2009 at 10:14 PM
    I just had two leaks, one involved the water supply line going to the toilet, it was not a big leak, more like a misty leak, and two days later the same type of leak happened on the water supply line for the washer machine. I found this out when the carpet in my bedroom was soaked. Of course the floor is warped now. This is frustrating.
  • From: Cassia Cruz
    April 22nd, 2009 at 08:41 AM
    We are having problems with leaks in our THome we just found out that it was a recall for this kind of pipes. my townhouse was built in 1987 how do I notify and to whom I need to write about getting this problem fix?
  • From: jessica
    May 4th, 2009 at 11:57 AM
    who do i contact?
  • From: A. Simpleton
    May 4th, 2009 at 03:18 PM
    Jessica, call 1-800-392-7591 or go to www.pbpipe.com.
  • From: Mary
    May 18th, 2009 at 02:06 PM
    I have this grey pipe that had caused my water heater to leak so profusely I have damage to my carpet my sub floor (bedroom) bathroom floor and closet. Can I file a claim?
  • From: Jason
    May 19th, 2009 at 09:23 AM
    Mary, I think the deadline has passed, Check the website or phone number people have listed to be sure though.
  • From: sarah cshoonmaker
    May 21st, 2009 at 05:06 AM
    I just found out about the recall onthe water pipes recall.Ive been having prombles for the last comble of years with pipes breaking.fix one pipe then others would break.please let me know if the recall can help me fix the other pipes that needs fixing.need help.
  • From: KrisBelucci
    June 2nd, 2009 at 06:07 AM
    Hi, good post. I have been wondering about this issue,so thanks for posting.
  • From: Tony Scott
    June 10th, 2009 at 04:11 PM
    Is it to late to file a claim?
  • From: Bill Herbert
    June 27th, 2009 at 04:54 AM
    Good Morning from Port Huron Michigan, I have a grey pipe problem. Have replaced, at great expense and effort most of the main fittings and pipe. My home was built in 1988, can I get any help from your organization? Thank you, Bill Herbert 810-386-3430
  • From: Bill Herbert
    July 1st, 2009 at 12:52 PM
    I need your help please call me at 810-385-3430. Thank you, Bill
  • From: harold
    July 1st, 2009 at 01:53 PM
    Bill, your best bet is to call 1-800-392-7591 or go to www.pbpipe.com, that is the organization that can help with the water pipe settlement. But the deadline for filing is closed, so I am not sure if you will be able to do anything.
  • From: Reuvenia Burch
    August 29th, 2009 at 10:29 AM
    I just found out about this lawsuit today, August 29, 2009. I have had a leak in my home for over 1 1/2 perhaps. I thought it was the air conditioner. It was a small leak so I put off fixing it. About 2 weeks ago, water begin leaking into my dining room, and in my garage. It is bad. The wall has mildew on it, and the base board is rottening. The plumber informed me today that there is a lawsuit concerning this matter. I recently found out that one cut off date is May 09. Is there any other source that I can contact for help concerning this horrible problem? Thank you.
  • From: David Holman
    October 10th, 2009 at 11:46 AM
    Bought a 1987 manufactured home on a VA loan in Dec. of 1999. Nothing was said in the inspection report about our "wonderful" recalled plumbing or siding.We are just now finding out about the law suits on these. We have many small leaks and siding ready to fall off. Is there anything we can do at this point?Thanks in advance.
  • From: Kevin
    October 12th, 2009 at 11:40 AM
    Oh no. I have these pipes in my house, I know because i just had to repair a busted pipe coming from my hot water heater. The deadline has passed, what on earth am i going to do now?
  • From: DALE
    October 14th, 2009 at 10:57 AM
    Same boat as the last to entries. Bought my house on 2005 with home inspection. No notice about the piping but found out about it trying to fix a valve on the toilet. Home Depot guy told me about it. This really sucks.
  • From: BECKY
    October 15th, 2009 at 08:06 AM
    I have all that pipe in my home and when I called back a couple months ago they said I was to late. Is this right or wrong. I have replaced alot of it because I had leaks everywhere. Please let me know
  • From: Barbara Almli
    November 1st, 2009 at 07:14 PM
    I just found out about the recall from a man in the mobile home park where I reside. I had a leak under the sink in the bathroom and the water flooded the carpet in the eating area of the kitchen. I too appear to have missed the deadline but I question what efforts were made to notify all people who might be elligible to have repairs made. i am a "news" junkie and seldom miss the am news or the 6pm news. I never heard anything about it in spite of spending 5-6 months in FL since 2004. If a good faith effort was not made would there be any way of reopenning this case---particularly if the money alloted was not spent.
  • From: MARTHA BIDDIX
    November 2nd, 2009 at 04:36 PM
    I have spent a forture in leak repairs in my 1988 mobile home. By all I have read the dead line is over for filing a claim. I did not know what kind of pipe was in my moble home until the late leak in June of 2009 and a plumber told me. He also told me about the settlement. Are there any thing that I can do? Call at 828-385-0925.
  • From: Jeannette Mansfield
    November 3rd, 2009 at 08:31 AM
    I bought my get away from a company in Hothorn Fla. From a dealer, his name Don his number is 386 684-3933. He never said anything about a lawsuit on gray pipe in mobile homes. He is the owner of the moble home place and he told me that I was getting a great mobile home. Do not use this ompany .I had no idea that I had grey pipe until I had a plummer come out this year. He told me about the law suit. I was finally able to get to this site and I find out that it is too late. Now they want $3,800.00 to fix all of my pipes. There is just no way, I guess my vacation and retirement house is just going to have stay without use.
  • From: Wally Jones
    November 8th, 2009 at 02:00 PM
    I have the blue variety of this pipe feeding my house from the meter. I know because the plumber is trenching my front yard to replace it right now. I wonder if there will be some relief for those of us who never knew about the problem before something went wrong? (I will check the web site and/or 800 number someone else posted.)
  • From: Rev David Ledford
    November 16th, 2009 at 12:30 PM
    We may have problems down here but one day if you have been BORN AGAIN we are going to a place were they will be no factory defects because it is going to be a place of perfection and all the former things are going to pass away so since we didnot get to be part of the recall life goes on and vengeance is the LORDS he will provide
  • From: gay thompson
    November 17th, 2009 at 05:19 PM
    We purchased our double wide home in 1979 and We have been bonbarded with leaks. we always just had them fixed. our pipes are the gray plastic looking pipe. It has been a real headache. Just two weeks ago one pipe busted and flooded my house, carpet floors ruined. I only found out about this from the contractor fixing my mess from these pipes.
  • From: G Shepherd
    November 23rd, 2009 at 07:47 AM
    Isn't there a requirement for lawsuits such as these that homeowners be notified of this, just like recalls on batteries, etc. I just had my first leak in my 1992 built home in Woodbridge VA and found out from my plumber who mentioned it as soon as he saw the pipes. If may homeowners are not aware, then there is definitely millions of dollars still left in the settlement ($1 billion) that are unclaimed because we were never notified. There should be another class-action to address this.
  • From: Ralph Knell
    November 25th, 2009 at 10:42 AM
    We just experienced a leak in our mobile home and were told we have grey pipe - Is it too late to come under the lawsuit? Is there a chance that this could be changed under this lawsuit even though we are beyond the cut off date? We bought the mobile home 3 years ago.
  • From: Bill French
    December 24th, 2009 at 10:54 AM
    Who do you contact to get more information. I'm having to spend a lot of money replacing this piping throughout my home. I'm tired of all the leaks. I'm just going to re-plumb the entire house!
  • From: Florence Pang
    January 10th, 2010 at 10:15 AM
    I am living in Bergenfield, NJ. I bought the house in 1991, the house should be built in 1985. The house is used illegal PVC GREY PIPES, always bursting & leaking. I replaced all the copper pipes several year ago. Is any one can help to find out where to file the claim?
  • From: Donna
    January 25th, 2010 at 08:49 AM
    I have just found out I have the illigal pipes we had to replace all our pipes leading to the house can we still get help ?where do i file?
  • From: GumbyGirl
    February 1st, 2010 at 01:44 AM
    I suspect my parents own a manufactured home with this plumbing. They not only have had to replace the plumbing, but just about every floor space and some dry wall areas from the damage. Right now, the floors are all very wet and very moldy - they are looking at a VERY costly clean up. How can we pursue this issue - can they file a lawsuit now (1/2010)? Who can the call to find out answers regarding this growing problem? Thank you
  • From: Larry O'Donnell
    February 8th, 2010 at 09:18 AM
    I just to found out of this. Ibought my home new in 1994 and have had 2 major cases due to this pipe is their any thing i can do.
  • From: ralph elder
    February 9th, 2010 at 06:57 AM
    we built our home in 1989 and we have the gray pipe and every year we have leaks . so far this year we have had 4 leaks. are we to late for the lawsuit?
  • From: Maria Flores
    February 21st, 2010 at 08:31 PM
    I'm in the process of purchasing a mobile home. I had a home inspection done. The inspector mentioned that I need to find out if the plastic pipes installed in this home were recalled. Who can I call for help with this. Thanks.
  • From: Henrietta Weader
    March 7th, 2010 at 12:28 PM
    My mobile home was built in 1994 and I have the grey pipes. I am in the midddle of an insurance claim now. Who can I speak with?
  • From: Rod Huff
    March 22nd, 2010 at 05:16 PM
    I have just been suit for a leak occuring behind my wall in my condominium. My insurance company advised that I was not liable due to lack of negligence. After pursuing the suit, and my insurance company obtaining a copy of my homeowners' association's bylaws, they determined that I was negligent simply because I have this type of plumbing. The bylaws state that the condo owner is responsible for any plumbing that serves only that unit, even though the plumbing is behind the boundaries of ownership (drywall). I now, because of these pipes, own a condo that I cannot sell, cannot insure, and cannot repair. Technically, the plumbing that serves only my unit travels THROUGH my neighbor's wall and floors, so it would be impossible (let alone illegal) for me to replace them. Obviously, there are many of us with this type of plumbing who did not benefit from Cox vs. Shell; we need to re-file this class action suit, but I'm not sure how to go about it. Thoughts?
  • From: Cathy Koxier
    March 24th, 2010 at 09:33 AM
    I bought my home in 1997 (resale) and in the past couple of years have had 4 pinhole leaks in this pipe. I have only now heard of this issue - had a home inspection done at the time of purchase and was never told about this issue. The latest leak occured over the weekend and was not noticed for a couple of days - carpets now have to be replaced, etc. Did / does this lawsuit include Canada, is it too late for me to join?
  • From: cheryl morrell
    April 1st, 2010 at 01:11 PM
    I bout an old trailer and had plumber fix a problem before i could move in. He told me about some kind of plac/company or whatever, that replaces old water pipes through some kind of govt grant. Do you know anything about this?
  • From: Barb
    April 21st, 2010 at 09:12 AM
    Is there a way to still file?
  • From: RICK
    June 2nd, 2010 at 04:31 AM
    I was wanting to know if we can still file ?
  • From: walter fenske
    June 8th, 2010 at 05:03 PM
    Have a trailor that we bought in 2000. We just discovered that we have the grey pipes. Have had many leaks in the past. We live in a trailor park that has its own well. DNR required the well be tested well pasted inspection and all the other trailors in the court also pasted. But our trailor had failed all 5 times it was tested. It is a 1990 liberty home is there any way that we can file this claim?
  • From: Brenda brooks
    June 22nd, 2010 at 09:19 PM
    Please help? Bought mobile 3yrs ago and it has gray pipes that is springing leaks all over. Tried repair but nil. Floor is damaged with even mold. Please help us?
  • From: ADA CLAY
    July 14th, 2010 at 08:21 AM
    I have a 1990 fleetwood mobile home and need to replace all grey pipes, I was told that there was a recall, but I didn't receive any info. about where to file a claim. Can you help me get to the right people to file a claim. I'm on disability and can't afford to have this done on my own.
  • From: Ramon
    July 15th, 2010 at 07:28 PM
    i just experience the same as these people i bought a house 15 years ago and now i have leaks of water all over the closet ,the kitchen ,bathrooms and is because all the plastic pipes made by Shell is there any way that we can file this claim to replace all the plastic pipes
  • From: Amber Palmer
    July 19th, 2010 at 06:15 AM
    I bought my home a year ago, it was originally manufactured in 1989, and we have had many many problems, I'm currently waiting for the plumber. I don't think it's fair for them to close the case if the piping has been recalled. Someone needs to do something. We were just informed of this when a plumber was out last week. And from the leaks, my floors and walls will have to be replaced as well, and we have 3 young children! I am sending this to a local news agency to see if we can get it some attention and maybe they will help us, after all, its not our fault they made them with crappy plumbing, and now we have to pay to fix it???
  • From: sherry moore
    July 22nd, 2010 at 08:03 AM
    i brought my house about four years ago. Eight months into it i started having problems with the gray pipes. I had a plummer come out and he told me that it was a recall on the pipes. I made some call and was told that the recall was over. every since the first problem with the gray pipes i have had serval problems and i have to pay this 300 to 400 dollaras everytime this happens. and this is still going on. I am now waiting on the plummer right now as i write this.
  • From: john kane
    July 30th, 2010 at 12:29 PM
    Is there a way to still file? i need help
  • From: jim brandt
    August 3rd, 2010 at 04:52 PM
    we purchased out manufactured home in 2001,it's a 95 or 96,this is our 3 or 4 type of leak,we just found out about the defective pipes,after being gone on vacation and finding the kitchen floor has risen approx several inches,who do we contact,we have notified our insurance co and they are doing repairs,but it's just going to happen again....

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